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Item Question & Answer
[EJIA] [3 MONTHS SUPPLY] ✮TAIWAN NO.1 SLIMMING DRINK✮ 100% PURE EJIA ✮100% NATURAL ✮
[EJIA] [3 MONTHS SUPPLY] ✮TAIWAN NO.1 SLIMMING DRINK✮ 100% PURE EJIA ✮100% NATURAL ✮
Item Q&A
  • Question : Inquiry for the item from shi****May 20, 2019

  • Question : Inquiry for the item from dev****May 18, 2019

  • Question : Inquiry for the item from sno****May 18, 2019

  • Question : Inquiry for the item from yen****May 17, 2019

  • Question : Inquiry for the item from eun****May 17, 2019

    Hi i want to drink... so i can mix barley + black bean + red bean together for 4 times a day. As per your description?? Total 12 satchets a day?

    Answer : [Re] Inquiry for the item from eun****

    Hi Dear! Yes it can mix to drink. Yes that's right. :)

    Question : [Re] Inquiry for the item from eun****

    Hello! It wont overdose? Cos i saw ur photo says 2 satches a day

    Answer : [Re] Inquiry for the item from eun****

    hi Dear! The box instruction actually mentioned 5-6 sachets a day for fast effective results. However if you just want to maintain, 1 day 1-2 sachets are ok.

+View all Notice, FAQ, Q&A >>
[KOSE] Grace One | Rich Moisturizing Series | Whitening Series | From the age of 50 | Aging Care
[KOSE] Grace One | Rich Moisturizing Series | Whitening Series | From the age of 50 | Aging Care
Item Q&A
  • Question : Inquiry for the item from 234****May 20, 2019

  • Question : Inquiry for the item from pea****Apr 07, 2019

  • Question : Inquiry for the item from nik****Mar 19, 2019

    Hello, can advise which items for age of 53 with dry cream

    Answer : [Re] Inquiry for the item from nik****

    Hi Dear! We recommed you to get the Perfect Gel Cream EX(4000). There's 8 in 1 benefits. If you are happy with the results, we recommend you to Concentrate Gel Cream(7605) to focus on spots, pigmentation or scars. It will improved even better. :)

    Question : [Re] Inquiry for the item from nik****

    Hi, thank you for the advice, how about toner?

    Answer : [Re] Inquiry for the item from nik****

    Hi Dear! The toner we have 2 types: Moist and very moist. Depending if you are having very dry skin, you can choose Rich Moisture Lotion R(Very Moist)(3980) or otherwise please get Rich Moisture Lotion M(Moist)(3973) will do. :)

    Question : [Re] Inquiry for the item from nik****

    Thanks, do you have eye cream?

    Answer : [Re] Inquiry for the item from nik****

    Yes please get the Concentrate Gel Cream(7605)

  • Question : Inquiry for the item from Pis****Feb 26, 2019

    Hi, I saw the Taiwan variety show that recommend the perfect gel cream EX. Sp do I still need to use toner/lotion? The perfect gel cream UV is the same only it hv UV? Pls advise which I should use.

    Answer : [Re] Inquiry for the item from Pis****

    Hi Dear! Yes it's recommend to use the toner / lotion then cream. Yes the UV type got sunscreen protection to use in the day and the cream without UV is to use at night. :)

  • Question : Inquiry for the item from sim****Feb 14, 2019

    Hi seller, can it be used for people at age of 45 ?

    Answer : [Re] Inquiry for the item from sim****

    Hi Dear! Yes also can. :)

+View all Notice, FAQ, Q&A >>
SOLD OVER 200000! MUST BUY OR REGRET | 女人我最大 Eileen Grace 贵妇黄金水 2-in-1 Luxury Moisture Toner ♥
SOLD OVER 200000! MUST BUY OR REGRET | 女人我最大 Eileen Grace 贵妇黄金水 2-in-1 Luxury Moisture Toner ♥
Item Q&A
  • Question : Inquiry for the item from jes****May 20, 2019

  • Question : Inquiry for the item from yin****Apr 19, 2019

  • Question : Inquiry for the item from app****Apr 17, 2019

    What is the expiry date?

    Answer : [Re] Inquiry for the item from app****

    Hi Dear! It's April 2021.

  • Question : Inquiry related return and exchange from Gaz****Mar 24, 2019

    Hi, item no fragrance at all. I worried it is fake . Can I refund ? Thanks

    Answer : [Re] Inquiry related return and exchange from Gaz****

    Hi Dear! We have been selling Eileen Grace brand since 2014. In YuYu Collection please rest assured we do not sell fake or replica products. Eileen Grace have authenticity verification check in the packaging. You may check the authenticity in the website or you can contact Eileen Grace Taiwan to verify too. Thank you. :)

  • Question : Inquiry related delivery from sab****Sep 30, 2018

    Thought Ordered above $50 free delivery. But delivery charge still appear upon order.

    Answer : [Re] Inquiry related delivery from sab****

    Hi Dear! We can refund the shipping fees to you.You may proceed with the order first. Let us know once your have place order. Thanks :)

    Question : [Re] Inquiry related delivery from sab****

    Noted with Thks

    Answer : [Re] Inquiry related delivery from sab****

    You're most welcome.

    Question : [Re] Inquiry related delivery from sab****

    Hi! Sorry to disturb u again. If I order the moisture toner I can only add on 1 number of facial cleanser. I would like to order 1 more cleanser so will there be extra delivery charge?

    Answer : [Re] Inquiry related delivery from sab****

    Hi Dear! There's no extra charges for delivery. Please choose all the same delivery method. Thank you :)

    Question : [Re] Inquiry related delivery from sab****

    Hi! FYI I had placed my order already. I had chosen Qexpress for both. But I am prompt to choose the time for quick delivery later on.

    Answer : [Re] Inquiry related delivery from sab****

    Hi Dear! For your information QX Quick delivery is not free. So please confirm if you would like QX Quick or Qxpress? Qxpress is free above $50. Thank you :)

    Question : [Re] Inquiry related delivery from sab****

    Qxpress pls, thank you!

    Answer : [Re] Inquiry related delivery from sab****

    OK sure. Thanks! :)

    Question : [Re] Inquiry related delivery from sab****

    Hi! FYI Till date yet to receive the items, pls check at your end. Thank you very much!

    Answer : [Re] Inquiry related delivery from sab****

    Hi Dear! It's delivered.

    Question : [Re] Inquiry related delivery from sab****

    Received with thanks!

    Answer : [Re] Inquiry related delivery from sab****

    You're welcome! :)

    Question : [Re] Inquiry related delivery from sab****

    Hi! Just to check with u regarding the refund of shipping fee for both my orders cause Till date I have not heard from u. Thanks!

    Answer : [Re] Inquiry related delivery from sab****

    Hi Dear! The order had been accepted for partial refund of $9.98 of the shipping fees amount. Qoo10 will be processing your refund within 7 working days. For credit card refund might need to check with bank or statement will take 14 days to reflect in it. For more information on the refund please kindly contact Qoo10 customer service. Thank you and have a nice day! :)

+View all Notice, FAQ, Q&A >>
[LSY] NEW♥FACE MASK BRUSH♥FOR MUD AND JELLY MASK♥FAST EASY APPLICATION♥EVEN MASK♥NO WASTAGE
[LSY] NEW♥FACE MASK BRUSH♥FOR MUD AND JELLY MASK♥FAST EASY APPLICATION♥EVEN MASK♥NO WASTAGE
Item Q&A
  • Question : Inquiry for the item from pin****May 19, 2019

  • Question : Inquiry for the item from eva****Jun 10, 2018

    Pink one when got stock?

    Answer : [Re] Inquiry for the item from eva****

    Hi Dear! Stocks expecting to arrive earliest next week or end of the month. :)

  • Question : EnquiryMar 30, 2018

  • Question : LST SetJun 10, 2017

    Do you sell all LSY brushes in a set? Or as cheaper add ons as I can't find any.

    Answer : [Re] LST Set

    Hi Dear, yes full set in this link http://list.qoo10.sg/GMKT.INC/Goods/Goods.aspx?goodscode=440458294

    Remember to use Qoo10 coupons for more discount. Thank you.

  • Question : Self CollectionMar 01, 2017

    Hi,

    Can I self collect my items? If yes, how do I go about choosing this self collection option?

    Answer : [Re] Self Collection

    Hi Dear, we do not have self collection at the moment. (:

    Question : [Re] Self Collection

    I've ordered my items (#108980831), when will I receive it and what type of delivery will it be? Thank you.

    Answer : [Re] Self Collection

    Hi Dear, your items will be sent via Qxpress as per delivery method you've selected. We usually take 2-3 days to process and send out your order. You should be able to receive your items by the end of the week. Thank you.

BACK BY POPULAR DEMAND Eileen Grace Dragon Blood Reborn Eye Gel Dark Eye Circles
BACK BY POPULAR DEMAND Eileen Grace Dragon Blood Reborn Eye Gel Dark Eye Circles
Item Q&A
  • Question : Inquiry for the item from sky****May 18, 2019

  • Question : Inquiry related delivery from cho****Apr 11, 2019

    Hi, I placed an order on 24 Mar 2019, Cart no. 125923505.

    On 9 April, I received a notice that there were 3 unsuccessful deliveries, and asked me to pay $3 if I want it to be delivered again. However, I only aware of 1 unsuccessful delivery on 2 April. And I have emailed to Ninja Van to deliver on 3 April, which I will be at home. Ninja has replied my email but didn’t deliver. Where is the proof for 2nd and 3rd deliveries? There was no call or email.

    Please contact me regarding this delivery. Thank you.

    Answer : [Re] Inquiry related delivery from cho****

    Hi Dear! We are not too sure about this. Will you be able to contact Ninja van support to reply on the email you have sent to them? Meanwhile can we resend you again?

    Question : [Re] Inquiry related delivery from cho****

    But I received email about paying $3 from your company, not from Ninja. The email is as follow:

    Hi Dear, our courier have tried delivering it to you 3 times and there was no response. Please top up $3 if you would like another courier delivery. Thank you.

    I'm ok for you to resend. But are you going to use Ninja again? I find that they are not trustworthy. Can you use Qxpress?

    Answer : [Re] Inquiry related delivery from cho****

    OK We will use Qxpress for you. :)

    Question : [Re] Inquiry related delivery from cho****

    Hi seller, my eye cream is not delivered yet. Can you please check?
    Thanks.

    Answer : [Re] Inquiry related delivery from cho****

    Hi Dear! What is your order no?

    Question : [Re] Inquiry related delivery from cho****

    My order no is 292728290

    Answer : [Re] Inquiry related delivery from cho****

    OK thanks we will arrange resend and courier pickup tomorrow.

  • Question : Inquiry for the item from Yuk****Apr 11, 2019

  • Question : Inquiry for the item from pye****Apr 11, 2019

    Can i just store its in my cupboard?

    Answer : [Re] Inquiry for the item from pye****

    Hi Dear! Sorry could you provide more information of your inquiry?

  • Question : Inquiry for the item from 234****Apr 03, 2019

    seller

    if this item got offer, pls pm me can.
    tks

    Answer : [Re] Inquiry for the item from 234****

    Hi Dear! The offer is most likely not in near future because Qoo10 have just finished the event. Thank you :)

+View all Notice, FAQ, Q&A >>
KOSE Sekkisui White Washing Cream 80g | Moisturizing | Brightening | Cleanses Pores |
KOSE Sekkisui White Washing Cream 80g | Moisturizing | Brightening | Cleanses Pores |
Item Q&A
[BEAUTYMAKER]✮Love Pu Pu Cheek 戀愛小粉撲★Dual Tone Blusher★Powder Blush★Comes with Puff★Youthful Glow★
[BEAUTYMAKER]✮Love Pu Pu Cheek 戀愛小粉撲★Dual Tone Blusher★Powder Blush★Comes with Puff★Youthful Glow★
Item Q&A
  • Question : Inquiry for the item from ke_****May 15, 2019

    Hi, may I confirm if there's stock for Pu Pu cheek powder before I place my order? Thanks.

    Answer : [Re] Inquiry for the item from ke_****

    Hi Dear! Love Pu Pu already discontinued and replaced by https://www.qoo10.sg/gmkt.inc/Goods/Goods.aspx?goodscode=655945096 Contour Blush.

  • Question : Inquiry for the item from dio****Mar 25, 2019

  • Question : Inquiry for the item from xiu****Oct 19, 2018

    Any restock for love pu pu cheeks? K interested.

    Answer : [Re] Inquiry for the item from xiu****

    Hi Dear! we have adjusted the quanttities. It's limited stocks now and no more restock. :)

  • Question : restock?Oct 18, 2018

    any restock for love pu pu cheek?

    Answer : [Re] restock?

    Hi Dear! we have adjusted the quanttities. It's limited stocks now and no more restock. :)

  • Question : Inquiry for the item from Mar****Oct 17, 2018

    Any restock for blusher 4193?

    Answer : [Re] Inquiry for the item from Mar****

    Hi Dear! There's no more restock. :)

+View all Notice, FAQ, Q&A >>
SUPER DEAL! BEAUTY BUFFET Scentio Milk Plus Series. Co-Enzyme Q10. Brightening. Whitening. Nourishin
SUPER DEAL! BEAUTY BUFFET Scentio Milk Plus Series. Co-Enzyme Q10. Brightening. Whitening. Nourishin
Item Q&A
  • Question : Inquiry for the item from jkh****May 15, 2019

    When will you have stock for whitening facial foam?

    Answer : [Re] Inquiry for the item from jkh****

    Hi Dear! We are planning to order from our supplier but we have no confirmation date of arrival yet.

  • Question : Inquiry for the item from eun****Apr 10, 2019

    What is the expiry on the facial foam and body foam? Looking to buy a few to store, so will need to know when expire.

    Answer : [Re] Inquiry for the item from eun****

    Hi Dear! The bath cream is Aug 2020 and facial foam 27/10/2020

  • Question : Inquiry for the item from viv****Feb 27, 2019

    Hi, do you sell the body lotion from the same brand?

    Answer : [Re] Inquiry for the item from viv****

    Hi Dear! At the moment we only sell this body wash cream. :)

  • Question : Inquiry for the item from tim****Feb 13, 2019

[DR.WU 5th GEN] Hydrating Gel Cleanser Hyaluronic Acid 150ml✮[DR.WU ANTI-ACNE SYSTEM]✮[VC-Laseryl]
[DR.WU 5th GEN] Hydrating Gel Cleanser Hyaluronic Acid 150ml✮[DR.WU ANTI-ACNE SYSTEM]✮[VC-Laseryl]
Item Q&A
  • Question : Inquiry from 250****Feb 19, 2019

  • Question : Inquiry for the item from lav****Jan 08, 2019

    Hi I’m interested to buy the intensive whitening toner. May I know the expiry date for this?

    Answer : [Re] Inquiry for the item from lav****

    Hi Dear! It's May 2019.

  • Question : Anti Acne Acnecur productsJun 07, 2018

  • Question : Inquiry for the item from qqf****May 20, 2018

    Hi seller,
    May I know the expiry date for eye cream with hyaluronic?

    Answer : [Re] Inquiry for the item from qqf****

    hi dear, thank you for your interest in this product. It will be expiring in 20191031.

  • Question : authentic?Mar 26, 2018

    Are the items authentic? Straight from Taiwan or imported from some where?

    Answer : [Re] authentic?

    Hi Dear! We imported directly from Taiwan. in YuYu we don't sell fake products. Also at the moment we have not heard of any replica or fake products from Dr.Wu. Hope this helps. Thank you. :)

    Question : [Re] authentic?

    Okay thank you!

    Answer : [Re] authentic?

    You're most welcome and have a nice day! :)

+View all Notice, FAQ, Q&A >>
[Eileen Grace] 7 Days Whitening SERIES ♥ Luxury Moisture Lotion ♥ Oil-Free ♥ Moisturizing Vitalizing
[Eileen Grace] 7 Days Whitening SERIES ♥ Luxury Moisture Lotion ♥ Oil-Free ♥ Moisturizing Vitalizing
Item Q&A
  • Question : Inquiry for the item from 245****May 13, 2019

    When is the expiry date?

    Thanks.

    Answer : [Re] Inquiry for the item from 245****

    Hi Dear! it's Oct 2020. :)

  • Question : Inquiry for the item from bel****Mar 27, 2019

    Please advise the expiry date in month / year format

    Answer : [Re] Inquiry for the item from bel****

    Please help to confirm the expiry date in month / year

    Question : [Re] Inquiry for the item from bel****

    Hi Dear! The expiry date is 23 Oct 2020. :)

  • Question : Inquiry for the item from jan****Jul 03, 2018

    What is the manufacturing date ?

    Answer : [Re] Inquiry for the item from jan****

    Hi Dear! The expiry date july 2020 onwards. :)

  • Question : Inquiry for the item from tqp****May 18, 2018

    Hi

    What is expiry date for this product?

    Answer : [Re] Inquiry for the item from tqp****

    Hi Dear! It's Dec 2019. :)

    Question : [Re] Inquiry for the item from tqp****

    Hi

    I bought this lotion and I thought is moisturizer. But it seems to be toner. Is this lotion act as toner or moisturizer?

    Answer : [Re] Inquiry for the item from tqp****

    Hi

    I bought this lotion and I thought is moisturizer. But it seems to be toner. Is this lotion act as toner or moisturizer?

    Question : [Re] Inquiry for the item from tqp****

    Hi Dear, are you refering to the Luxury Moisture Lotion ? For this product, it is a lotion that acts as a moisturizer.

    Answer : [Re] Inquiry for the item from tqp****

    I saw the direction and it stated to apply with a cotton pad. If it is a moisturizer, so i can apply without cotton pad?

    Question : [Re] Inquiry for the item from tqp****

    Hi Dear, we are sory that our directions to use have misled you. For application of this lotion, it is not required to apply with a cotton pad.

  • Question : Inquiry for the item from mic****Jun 04, 2017

    What is the expire date ? Thanks

    Answer : [Re] Inquiry for the item from mic****

    Hi Dear, in year 2019 onwards.

+View all Notice, FAQ, Q&A >>
BEST SELLING CLEANSER ♥ 7 Days Whitening ♥ Soap-Free Moisture Cleanser ♥ Suitable For Sensitive Skin
BEST SELLING CLEANSER ♥ 7 Days Whitening ♥ Soap-Free Moisture Cleanser ♥ Suitable For Sensitive Skin
Item Q&A
  • Question : Inquiry related delivery from 245****May 13, 2019

    Hi seller
    Re: Order No 295450224
    May I check with you when will I receive the cleanser?
    Thank you.

    Answer : [Re] Inquiry related delivery from 245****

    Hi Dear! It's already on delivery. :)

  • Question : Inquiry for the item from yin****Apr 19, 2019

    Hi seller..
    Can know MFG n EXPiRY date

    Answer : [Re] Inquiry for the item from yin****

    Hi Dear! Dec 2018 mfg and expiry date Dec 2021.

    Question : [Re] Inquiry for the item from yin****

    Hi seller... i bought 3 piece...295433249...
    Can i request more Samples please....??

    Answer : [Re] Inquiry for the item from yin****

    Hi Dear! Sure we will inform our operation side subject to availability. For your information, most of our Eileen Grace samples are out of stock.

  • Question : Inquiry for the item from wk6****Apr 10, 2019

    What is the expiry date ?

    Answer : [Re] Inquiry for the item from wk6****

    Hi Dear! It's 2022 onwards.

  • Question : Inquiry for the item from yin****Feb 01, 2019

  • Question : Inquiry for the item from jj_****Mar 11, 2019

+View all Notice, FAQ, Q&A >>
♥EILEEN GRACE 女人我最大NO 1♥ALMIGHTY SNAIL REPAIRING Mask
♥EILEEN GRACE 女人我最大NO 1♥ALMIGHTY SNAIL REPAIRING Mask
Item Q&A
  • Question : Inquiry for the item from ram****May 10, 2019

  • Question : Inquiry for the item from lau****Sep 17, 2018

    Is it scented or Unscented? If scented is it very perfumey?

    Answer : [Re] Inquiry for the item from lau****

    Hi Dear! It has some fragrance but not perfume kind. It's not very strong.

  • Question : Inquiry for the item from ste****Jul 31, 2018

    Hi dear,
    May I knw the expiry date for this batch as I intend to buy two boxes but bcos of my face is too sensitive I can’t do mask every weekly.
    Furthermore if I wish to self-collection can I collect the item this sat? And latest what time can I go?
    Pls reply. Tyvm.

    Answer : [Re] Inquiry for the item from ste****

    Hi Dear! It's year 2020 onwards. Self-collection on Saturday is possible between 2pm to 5pm. :)

    Question : [Re] Inquiry for the item from ste****

    Okay noted with tks. Will proceed to order the same. Btw if I wanted to buy other mask should I buy from Qoo10 or can buy from your office during self-collection?

    Answer : [Re] Inquiry for the item from ste****

    Hi Dear! you can buy from Qoo10 or buy from our shop during self-collection. Price is the same :)

    Question : [Re] Inquiry for the item from ste****

    Hi dear,
    Okay noted with tks. I already place order & it’s free delivery on your side. Tyvm for the info.

    Answer : [Re] Inquiry for the item from ste****

    You're welcome dear! :)

  • Question : Inquiry for the item from tan****Jun 08, 2018

    Hi

    Any stocks for Pearl whitening mask?

    Answer : [Re] Inquiry for the item from tan****

    Hi Dear! Yes the stocks will be arriving latest next Tuesday. You may make your purchase https://www.qoo10.sg/GMKT.INC/Goods/Goods.aspx?goodscode=420337336

  • Question : Inquiry for the item from tlc****Aug 03, 2017

    Hi seller,
    I'm interested in the Almighty Snail Repairing Masks. May I know the quantity? Is it a box of 5 masks?
    Thanks...

    Answer : [Re] Inquiry for the item from tlc****

    Hi Dear, yes it's 5 pcs in 1 box. :)

+View all Notice, FAQ, Q&A >>
✮NO 1 SELLING HEALTHY BEAUTY BEVERAGE✮Slim Q Powder Packet Drink✮A Healthy Solution For All✮
✮NO 1 SELLING HEALTHY BEAUTY BEVERAGE✮Slim Q Powder Packet Drink✮A Healthy Solution For All✮
Item Q&A
  • Question : Inquiry for the item from Que****May 08, 2019

    Hi Seller, can it be drink directly without adding onto any drink? How many pack in one box?

    Answer : [Re] Inquiry for the item from Que****

    Hi Dear! Yes can drink directly without adding onto any drink. 1 box have 30 sachets.

  • Question : Inquiry related delivery from qoo****Apr 22, 2019

    Is this authentic? How come the ones I saw at Taiwan are in 15s instead of 30? Any different?

    Answer : [Re] Inquiry related delivery from qoo****

    Hi Dear! Our packaging is international packaging. Also you can check the packaging as they have verification for authenticity.

    Question : [Re] Inquiry related delivery from qoo****

    Thank you :)

    Answer : [Re] Inquiry related delivery from qoo****

    You're welcome! :)

  • Question : Inquiry from chr****Apr 02, 2019

    Can I check with you how to use the gift coupons from ur shop the 20 percent discount? Cos I’m buying 3 flavour .

    Answer : [Re] Inquiry from chr****

    Hi Dear! If you purchase above $30 you can use the coupon. You have to follow our shop to grab the coupon.

  • Question : Inquiry for the item from chr****Apr 02, 2019

    Hi can I mix black bean red bean and barley altogether and drink? Will change the effect?

    Answer : [Re] Inquiry for the item from chr****

    Hi Dear! No effect with the effectiveness. Yes it can mixed.

  • Question : Inquiry for the item from Red****Mar 25, 2019

    Any expiry date?

    Answer : [Re] Inquiry for the item from Red****

    Hi Dear! Expiry date in year 2020 onwards 2 years from manufacturing date. :)

+View all Notice, FAQ, Q&A >>
[NEW LIMITED BEST QUALITY AFFORDABLE PADDINGS] Triangular/Round/Round Breathable Padding/Genie Bra/Lace Genie Bra♥BRA♥SPORT BRA♥HIGH QUALITY♥As Seen On TV
[NEW LIMITED BEST QUALITY AFFORDABLE PADDINGS] Triangular/Round/Round Breathable Padding/Genie Bra/Lace Genie Bra♥BRA♥SPORT BRA♥HIGH QUALITY♥As Seen On TV
Item Q&A
  • Question : Inquiry for the item from Joh****May 01, 2019

    Hi when will you restock for the triangular padding? Like out of stock for very long already

    Answer : [Re] Inquiry for the item from Joh****

    Hi Dear! It's restocked. You may place your order. :)

    Question : [Re] Inquiry for the item from Joh****

    Great thank you :)

    Answer : [Re] Inquiry for the item from Joh****

    You're welcome! :)

  • Question : Inquiry for the item from sim****Sep 02, 2018

    Hi are both triangular and round push up?

    Which one is smaller in surface area? Triangular or round?

    Answer : [Re] Inquiry for the item from sim****

    Hi Dear! It's about the same for round and triangular. Both have push up and thicker. :)

  • Question : Inquiry for the item from seo****Aug 30, 2018

  • Question : triangular paddingAug 23, 2018

    Hi seller, one of the reviews showed that the cloth layer covering of the padding peeled off easily after washing, is this the case? Do you sell other types that won't peel off so easily?
    Thanks.

    Answer : [Re] triangular padding

    Hi Dear! It won't peel so easily and depending how it is wash. At the moment we only have this type of padding. :)

  • Question : Inquiry for the item from loh****Jul 07, 2018

    Hi seller,
    Is the round padding thicker than the triangular one?

    Answer : [Re] Inquiry for the item from loh****

    Hi Dear! it's about the same. :)

+View all Notice, FAQ, Q&A >>
【i-KiREi】Collagen Jelly ♥ FG 2015 Beauty Award ♥ Daily Supplement ♥ NO Fishy Smell ♥ ZERO Fat
【i-KiREi】Collagen Jelly ♥ FG 2015 Beauty Award ♥ Daily Supplement ♥ NO Fishy Smell ♥ ZERO Fat
Item Q&A
  • Question : Inquiry for the item from joa****May 06, 2019

    Hi YuYu,

    Do u have new stocks for the collagen jelly?
    If yes, what is the expiry date?

    Thanks,
    Joalin Ong

    Answer : [Re] Inquiry for the item from joa****

    Hi Joalin, it's not new stock but same expiry stock. :)

  • Question : Inquiry for the item from Rai****Apr 26, 2019

    Hi when will have time sale again?
    Will there be new stock for Collagen C type?

    Answer : [Re] Inquiry for the item from Rai****

    Hi Dear! It's still clearance stock at special price. :)

  • Question : Inquiry for the item from yvo****Apr 14, 2019

  • Question : Inquiry for the item from gif****Mar 30, 2019

    Dear seller,

    May I know when the grape flavor be available? Any restock soon?

    Answer : [Re] Inquiry for the item from gif****

    Hi Dear! We have just restocked from supplier. It's limited stocks. :)

  • Question : Inquiry for the item from kim****Mar 26, 2019

    Is the expiry date the same for all products?

    Answer : [Re] Inquiry for the item from kim****

    Hi Dear! Yes :)

+View all Notice, FAQ, Q&A >>
[ANGFA] Scalp-D Beaute Natuluster Organic Scalp Shampoo ☀ Organic Scalp Treatment Pack | For Woman
[ANGFA] Scalp-D Beaute Natuluster Organic Scalp Shampoo ☀ Organic Scalp Treatment Pack | For Woman
Item Q&A
  • Question : Inquiry for the item from zhe****May 05, 2019

    H, how big is the bottle?

    Answer : [Re] Inquiry for the item from zhe****

    Hi Dear! It's 350ml.

  • Question : Inquiry for the item from twi****Apr 03, 2019

    Hi, can I have the full English ingredients list of both the shampoo and the treatment? Thanks!

    Answer : [Re] Inquiry for the item from twi****

    Hi Dear! Please see attached. :)

  • Question : Inquiry for the item from 236****Mar 18, 2019

    Hi,

    Can my son use the shampoo and condiditoner? He's 19 years ago.

    Answer : [Re] Inquiry for the item from 236****

    Hi Dear! This series is actually meant for women. :)

  • Question : Inquiry for the item from sta****Jan 18, 2019

    Hi ...is the treatment pack actually a hair conditioner or shampoo?

    Answer : [Re] Inquiry for the item from sta****

    Hi Dear! Treatment is hair conditioner range.

  • Question : Inquiry for the item from kry****Dec 30, 2018

+View all Notice, FAQ, Q&A >>
[BEAUTYMAKER] DOUBLE HAPPINESS✮Oil Free Long Lasting Primer✮Say Bye to Oil and Shine✮Long-lasting
[BEAUTYMAKER] DOUBLE HAPPINESS✮Oil Free Long Lasting Primer✮Say Bye to Oil and Shine✮Long-lasting
Item Q&A
  • Question : Inquiry for the item from kim****May 01, 2019

    If i apply Primer, do i still need to use bye bye oil pact? I have combination skin n im using cushion /BB cream + concealer now for better coverage n to cover my puffy eyes bags, which step can i ignore?

    Answer : [Re] Inquiry for the item from kim****

    Hi Dear! If you have oily skin, we recommend to use the Bye Bye Oil Pact after primer. All steps cannot be ignore if it will enhance longer lasting makeup throughout the day.

  • Question : Inquiry for the item from lim****Apr 23, 2019

  • Question : Inquiry for the item from Ask****Mar 16, 2019

    Manufacturer date for hydrating primer?

    Answer : [Re] Inquiry for the item from Ask****

    Hi Dear! It's manufactured in April 2018.

    Question : [Re] Inquiry for the item from Ask****

    What about the expiry date?

    Answer : [Re] Inquiry for the item from Ask****

    It's year 2020 April.

  • Question : Inquiry for the item from tan****Oct 02, 2018

  • Question : Inquiry for the item from ser****Sep 20, 2018

+View all Notice, FAQ, Q&A >>
[EILEEN GRACE] MA+ Flawless White Mandelic Acid Renewal Essence ♥ STEP 1 ♥ Oily skin acne scars
[EILEEN GRACE] MA+ Flawless White Mandelic Acid Renewal Essence ♥ STEP 1 ♥ Oily skin acne scars
Item Q&A
  • Question : Inquiry for the item from dou****Apr 30, 2019

    Hi, may I know the expiry date?

    Answer : [Re] Inquiry for the item from dou****

    Hi Dear! It's 2021 onwards. :)

  • Question : Inquiry for the item from van****Jan 18, 2019

    How many drops to use for the ma essence?

    Answer : [Re] Inquiry for the item from van****

    Hi Dear! About 5 drops.

  • Question : Inquiry for the item from lee****May 15, 2018

    Hi

    If I am using MA+ Essence could I use diamond brightening white peeling at the same time?

    Answer : [Re] Inquiry for the item from lee****

    Hi Dear! Yes you can. :)

  • Question : Inquiry for the item from lee****May 13, 2018

    Hi

    For the freckles and dry skin. Which serie u will recommend?

    Answer : [Re] Inquiry for the item from lee****

    Hi Dear! We recommend the Eileen Grace Snail Series to you. Please get the Snail moisturizer, essence and cream (Highly Recommended)!

  • Question : Inquiry for the item from lee****May 13, 2018

    Hi

    Could I use Diamond Brightening-White Peeling Cream also. Of couse will use on the day of not using this ma essence .

    Answer : [Re] Inquiry for the item from lee****

    Hi Dear! Yes you can use the Diamond Brightening Cream. We recommended to use 1-2 times a week. :)

+View all Notice, FAQ, Q&A >>
SOLD 1 IN EVERY 15 SECS [KAFEN] Acid Hair Care Series♥Strengthen♥Smoothen♥Soften♥Shiny♥Moisture
SOLD 1 IN EVERY 15 SECS [KAFEN] Acid Hair Care Series♥Strengthen♥Smoothen♥Soften♥Shiny♥Moisture
Item Q&A
  • Question : Inquiry for the item from hui****Apr 24, 2019

  • Question : Inquiry for the item from tkh****Dec 09, 2018

  • Question : Balancing ShampooFeb 13, 2018

    Dear Seller,

    May I know when will you restock for Balancing Shampoo (800ml)?

    Thank you.

    Answer : [Re] Balancing Shampoo

    Hi Dear! We have ready stocks. You may place your order. :)

  • Question : Which type of shampoo should l choose?Jul 23, 2017

    Moisturizing Arema and Balancing Shampoo, which should l choose from? l had hair loss and oily scaly problem .

    Answer : [Re] Which type of shampoo should l choose?

    Hi Dear, we recommend balancing shampoo for your hair issues. :)

  • Question : ItemsMay 15, 2017

    Hi, may i know the ingredients for kafen acid hair balancing shampoo and rapid recovery treatment? Thanks.

    Answer : [Re] Items

    Hi dear, for the shampoo, the ingredients list is as followed:
    De-ionized Water,sodium Lauroyl Sarcosinate,sodium Lauroyl Glutamate, Coco-glucoside,cocamidopropyl Betaine,glycerin, Polyquaternium-10, Quaternium-80, Parfum,sodium Isostearoyl Lactylate, Sodium Lauroyl Hydrolyzed Silk, Carbomer, Hyaluronic Acid, Phenoxyethanol,behentrimonium Chloride,humulus Lupulus (hops) Extract, Melaleuca Alternifolia (tea Tree)extract, Citric Acid, Potassium Hydroxide.

    However, we do not have the ingredients list for the treatment. Waiting for supplier side's reply on this. Thank you.

[Eileen Grace 女人我最大] Perfectly Moisturize Rose Jelly Mask♥Remove Pigmentation♥Remove Wrinkles♥Whiten
[Eileen Grace 女人我最大] Perfectly Moisturize Rose Jelly Mask♥Remove Pigmentation♥Remove Wrinkles♥Whiten
Item Q&A
  • Question : Inquiry for the item from joy****Apr 23, 2019

    Can i keep it in fridge after opening? Or dont have to?

    Answer : [Re] Inquiry for the item from joy****

    Hi Dear! Don't have to but you can also keep in the fridge.

  • Question : Inquiry for the item from ros****Mar 17, 2019

  • Question : Inquiry for the item from viv****Aug 09, 2018

  • Question : 关于商品wkc****会员的咨询。Apr 07, 2018

  • Question : Inquiry for the item from Aih****Mar 26, 2018

    Would like to find out the expiry date for both the jelly mask. Thanks

    Answer : [Re] Inquiry for the item from Aih****

    Hi Dear! Expiry from 2020 onwards. Thanks :)

+View all Notice, FAQ, Q&A >>
[EILEEN GRACE] MA+ Flawless White Mandelic Acid Renewal Lotion ♥ STEP 3 ♥ For Troubled Skin
[EILEEN GRACE] MA+ Flawless White Mandelic Acid Renewal Lotion ♥ STEP 3 ♥ For Troubled Skin
Item Q&A
  • Question : Inquiry for the item from twe****Apr 22, 2019

    Hi

    May I know d expiry date for MA lotion? It can be used daily, correct?

    Answer : [Re] Inquiry for the item from twe****

    Hi Dear! The expiry date is July 2021. Yes it is to use daily. :)

  • Question : MA EssenceNov 09, 2016

    Hi Seller if I go down to your office to get it myself the price will be the same as qoo10 right? Can I pay by credit card?

    Answer : [Re] MA Essence

    Hi Dear, yes the price is the same as Qoo10. We would prefer the payment to be in cash or Nets though.(;

  • Question : MA EssenceNov 08, 2016

    If I order the product from you can I self collect it from you? If self collect can I have the location please

    Answer : [Re] MA Essence

    Hi Dear, we do not offer self collection method anymore. However, you can come down to our office to buy it from us directly:)
    Our office address below:
    MIDVIEW BUILDING
    50 Bukit Batok Street 23 #07-11,
    Singapore 659578

    Operating Hours:

    Monday-Friday, 10.00am – 7.00pm
    Saturday, 10.00am - 3.00pm
    (Excluding Public Holiday)

    Please call at 87983737 if you need directions.

  • Question : MA EssenceNov 08, 2016

    Hi if I order thevproduct it will take how long to arrive?

    Answer : [Re] MA Essence

    Hi Dear, it depends on the delivery method that you chose. For Sinposr normal mail, it will take about a week; and 2-3 days for Qxpress.

[BEAUTYMAKER] NEW UPGRADED Tranexamic Acid Whitening Pressed Powder SPF50 ❤ Brightening | Whitening
[BEAUTYMAKER] NEW UPGRADED Tranexamic Acid Whitening Pressed Powder SPF50 ❤ Brightening | Whitening
Item Q&A
  • Question : Inquiry for the item from nor****Feb 15, 2019

  • Question : Inquiry for the item from rac****Mar 04, 2019

    Hi can the pressed powder be used on eyelid?

    Answer : [Re] Inquiry for the item from rac****

    Hi Dear, thank you for your order. yes it can be used on the eyelids. It could help finish your makeup and let your eye makeup more lasting.

  • Question : Inquiry for the item from rac****Mar 04, 2019

    Hi may I know when will the Bright Eye Pressed Powder stocks come in?

    Answer : [Re] Inquiry for the item from rac****

    Hi Dear! This product is discontinued. :)

  • Question : Inquiry for the item from joy****Oct 28, 2018

    do u have just the refil available?

    Answer : [Re] Inquiry for the item from joy****

    Hi Dear! There's no more refill. :)

  • Question : Inquiry for the item from yen****Oct 18, 2018

+View all Notice, FAQ, Q&A >>
[ORALABS] 4PCS !! Chap Ice Beeswax Lip Balm | Lip Care | Moisturizing | Soothe and Protect
[ORALABS] 4PCS !! Chap Ice Beeswax Lip Balm | Lip Care | Moisturizing | Soothe and Protect
Item Q&A
  • Question : Inquiry related delivery from dap****Apr 08, 2019

    291406612 i have not recieved my purchases. can u check? its been more than a month. if not i would like to have a refund. thanks.

    Answer : [Re] Inquiry related delivery from dap****

    Hi Dear,

    We have really sent out the items to you. As it is unregistered mailing method, there's no tracking status or if the Singpost side Postman thrown away or delivery wrongly. We are willing to send the items to you again but however we would like you to pay the registered mail delivery of $3 so that the parcel can be track and reach you. You may also collect from our office without any charges. Please let us know your consideration. Thank you.

    Please bank in to the below:
    TO: YuYu Group
    Bank Acct (Singapore)
    OCBC Bank Current Acct: 641480710001

    OR

    TO: YuYu Group LLP
    DBS Current Acct: 003-939702-0

    Let us know once payment is done with your name and bank account number. Thank you!

    Question : [Re] Inquiry related delivery from dap****

    can i cancel the order instead?

    Answer : [Re] Inquiry related delivery from dap****

    hi. i have not heard from u regarding my cancellation/refund.

    Question : [Re] Inquiry related delivery from dap****

    hi dear, as checked, your refund is completed. Thank you.

  • Question : Inquiry for the item from app****Mar 09, 2019

    Expiry date?

    Answer : [Re] Inquiry for the item from app****

    Hi Dear! Expiry in 2020 onwards.

  • Question : Inquiry for the item from lor****Nov 28, 2018

  • Question : Inquiry for the item from ire****Nov 18, 2018

    What is the manufacturing date?

    Answer : [Re] Inquiry for the item from ire****

    It's in year 2017 and expiry in year 2020 onwards.

  • Question : Inquiry for the item from nut****Nov 18, 2018

    Hi. Will there be 2 or 4 chapsticks per purchase? Thanks.

    Answer : [Re] Inquiry for the item from nut****

    Hi Dear! It's a set of 2 pcs. Total you will receive 2 sets of 4 pcs. :)

[BEAUTYMAKER] Liquid Foundation Oil Free Long Lasting ✮ 8 in 1 Benefits ✮ Long Lasting Effect
[BEAUTYMAKER] Liquid Foundation Oil Free Long Lasting ✮ 8 in 1 Benefits ✮ Long Lasting Effect
Item Q&A
  • Question : Inquiry for the item from tan****Apr 20, 2019

    Is this product suitable for dry and sensitive skin?

    Answer : [Re] Inquiry for the item from tan****

    Hi Dear! Dry skin can use but recommended to use with Perfect Hydrating Primer. :)

  • Question : Inquiry for the item from 244****Feb 26, 2019

  • Question : Inquiry for the item from bal****Jan 03, 2019

    Hi, i’m currently using laneige shade 21. Can i check which shade will suit me more for this?

    Answer : [Re] Inquiry for the item from bal****

    Hi Dear! Please choose Beige. :)

  • Question : Inquiry for the item from hap****Jan 02, 2019

  • Question : Inquiry for the item from man****Jan 02, 2019

    Does it clog pore n non comedgenic

    Answer : [Re] Inquiry for the item from man****

    Hi Dear! No it won't. Please do remover cleaning thoroughly to prevent clog pore. :)

    Question : [Re] Inquiry for the item from man****

    Cos is waterproof foundation. Must I use oil makeup remover?

    Answer : [Re] Inquiry for the item from man****

    Hi Dear! We experience using oil or gel can cleanse faster. But water need to use more but can clean thoroughly with water too.

+View all Notice, FAQ, Q&A >>
[MORE THAN 10000 SOLD IN 1 MONTH] Perfectly Moisturize Black Jelly Mask +  Rose Jelly Mask Set
[MORE THAN 10000 SOLD IN 1 MONTH] Perfectly Moisturize Black Jelly Mask + Rose Jelly Mask Set
Item Q&A
  • Question : Inquiry for the item from yin****Apr 19, 2019

  • Question : Inquiry for the item from Lin****Mar 23, 2019

    Does the Rose jelly stock arrived ??

    Answer : [Re] Inquiry for the item from Lin****

    HI Dear! Yes the rose jelly stock arrived. :)

  • Question : Inquiry for the item from Lin****Mar 06, 2019

    Hi, I have send my inquiries regarding my order. My order is for 6tub of Rose jelly however I only received 27packet of travel size which is equivalent to 3tub only. Please advice

    Answer : [Re] Inquiry for the item from Lin****

    hi dear, sorry for the overlook. As spoken, we will send the missing items to you. Thank you

  • Question : Inquiry for the item from ama****Oct 06, 2018

    Must buy from Q010 or we can go to your shop and buy direct?

    Answer : [Re] Inquiry for the item from ama****

    Hi Dear, thank you for your interest in our products. You may purchase from Qoo10 or drop by our office to purchase them. :)

  • Question : Inquiry related delivery from Cla****Aug 30, 2018

    Why now e day can’t choose store pick

    Answer : [Re] Inquiry related delivery from Cla****

    hi Dear! you can come our shop to buy and collect. :)

+View all Notice, FAQ, Q&A >>
[ANGFA] Scalp-D Beaute Pure Free Eyelash Serum | SoftCurved Brush | EyelashCare | PureFree
[ANGFA] Scalp-D Beaute Pure Free Eyelash Serum | SoftCurved Brush | EyelashCare | PureFree
Item Q&A
  • Question : Inquiry for the item from sha****Apr 18, 2019

    Hi Seller,

    Is this Type : [ANGFA] Pure Free Eyelash Serum(2908) same as the your other listing : https://www.qoo10.sg/item/ANGFA-ANGFA-SCALP-D-BEAUTE-PURE-FREE-EYEBROW-SERUM-ULTRA-THIN-ELONGATION/626589326

    Answer : [Re] Inquiry for the item from sha****

    Hi Dear! Nope one is for eyelash and the other one for eyebrow.

    Question : [Re] Inquiry for the item from sha****

    Hi, under the above listing, if I were to select the 2nd option, it is the same eyelash serum?

    Answer : [Re] Inquiry for the item from sha****

    Hi Dear! Yes correct. The eyelash serum is currently out of stock. New stock will arrive end of the month. :)

    Question : [Re] Inquiry for the item from sha****

    Thank you for your reply!

    How do I apply the 30% discount?

    Answer : [Re] Inquiry for the item from sha****

    oops, got it, pls ignore the above question

    Question : [Re] Inquiry for the item from sha****

    You're welcome and have a nice day! :)

[ONE DAY SPECIAL] Aaron Exclusive Brand YOUR HAIR PROBLEM SOLUTION Shampoo Treatment Hair Loss Repai
[ONE DAY SPECIAL] Aaron Exclusive Brand YOUR HAIR PROBLEM SOLUTION Shampoo Treatment Hair Loss Repai
Item Q&A
  • Question : Inquiry related return and exchange from joa****Apr 12, 2019

    I have ordered the AFSK nourishing shampoo and treatment, you have sent me the wrong brand. Refer to photo enclosed. Please arrange to exchange the correct brand with me soonest. Thanks.

    Answer : [Re] Inquiry related return and exchange from joa****

    Hi Dear! Apologies is it possible we can do a 1-1 exchange with you today or next week?

    Question : [Re] Inquiry related return and exchange from joa****

    Yes, ok to do 1-1 exchange with you today or next week.

    Answer : [Re] Inquiry related return and exchange from joa****

    Oh, beside today Monday or if not next week? This Tuesday-Friday not possible?

    Question : [Re] Inquiry related return and exchange from joa****

    Hi, I have received the replacements but the deliver guy said he is not instructed to collected back the wrongly sent items. Could u rearrange the delivery guy to collect the wrongly sent items?

    Answer : [Re] Inquiry related return and exchange from joa****

    Hi Dear! Ok noted. When would be convenient for us to collect the item from you? Or we can collect from your receiptionist?

    Question : [Re] Inquiry related return and exchange from joa****

    Hi, you can collect on weekdays during office hours, avoiding lunch time from 12 - 2pm.

    Answer : [Re] Inquiry related return and exchange from joa****

    hi Dear! Noted with thanks. :)

  • Question : Inquiry for the item from joa****Apr 11, 2019

    I have ordered the AFSK nourishing shampoo and treatment, you have sent me the wrong brand. Refer to photo enclosed.

    Answer : [Re] Inquiry for the item from joa****

    Hi Dear! Apologies is it possible we can do a 1-1 exchange with you today or next week?

  • Question : EnquiryOct 04, 2018

    Hi Seller,

    May i chk what's the expiry date for the hair styling gel (natural)? Thx~

    Answer : [Re] Enquiry

    HI Dear! It's 2021 onwards. :)

    Question : [Re] Enquiry

    Oh how come the one i revcd the expiry date is 13Apr2020? Is that the old batch?

    Answer : [Re] Enquiry

    Hi Dear! Apologies we already send the latest batch to you. It's from our supplier. :)

  • Question : How to useJul 18, 2018

  • Question : Inquiry about the shampoo and treatmentJun 07, 2018

    HI Seller,

    If having oily scalp and hair loss problem, which shampoo and treatment you recommend ?

    Answer : [Re] Inquiry about the shampoo and treatment

    Hi Dear, Thank you for your interest in our products. We would receommend you to the Refreshing shampoo and Refreshing treatment for oily and hair loss issues. :)

+View all Notice, FAQ, Q&A >>
[KOSE] Grace One Rich Moisturizing Perfect Gel Cream EX
[KOSE] Grace One Rich Moisturizing Perfect Gel Cream EX
Item Q&A
  • Question : Inquiry for the item from Eil****Apr 15, 2019

  • Question : Inquiry for the item from ann****Mar 21, 2019

    can use as eyecream as well ?

    Answer : [Re] Inquiry for the item from ann****

    Hi Dear! For eye area it's better to use an eye cream specially formulated. :)