Q&A board

Q & A Lists
Item Question & Answer
Classic Ladies: Clásico Una Correa Atrás Ladies (available in Black // Olive)
Classic Ladies: Clásico Una Correa Atrás Ladies (available in Black // Olive)
Item Q&A
  • Question : Inquiry for the item from 233****Sep 27, 2019

    Hi seller
    Do u hv the model, size 35.

    Answer : [Re] Inquiry for the item from 233****

    colour olive. hope to receive your reply soonest

    Question : [Re] Inquiry for the item from 233****

    Dear customer,

    We currently only have it in Black :).

[ZANETTA Mens EVA]★EXCLUSIVE DEAL★ Spain Products ★ MATCHES ALL OUTFIT ★
[ZANETTA Mens EVA]★EXCLUSIVE DEAL★ Spain Products ★ MATCHES ALL OUTFIT ★
Item Q&A
  • Question : Inquiry related return and exchange from 237****Sep 23, 2019

  • Question : Inquiry for the item from iva****Sep 07, 2019

    I dont know how to read your size in the purchase drop-down list, what is size 7 / 8 / 9 stand for? I'm confused

    I usually wear UK6.5 (US7/EU39.5) or UK7 (US7.5/EU40)

    Answer : [Re] Inquiry for the item from iva****

    Dear customer,

    A size 39 would be a size 6 while a size 40 would be a size 7. In this case, i would recommend you to choose a size 7 :) Hope it helps!

  • Question : Inquiry related delivery from mel****Aug 25, 2019

  • Question : Inquiry for the item from bio****Aug 20, 2019

    Hi, may I confirm that the sole of the shoe is made of rice husk, and then coated with Eva instead of 100% Eva?

    Strap is 100% Eva?

    Answer : [Re] Inquiry for the item from bio****

    Hi there,

    This pair is 100% EVA to keep the lightness as well as the flexibility of the sole. Strap will be 100% EVA too :)

    Question : [Re] Inquiry for the item from bio****

    Thank you for the prompt reply. May I know which outlet can I get it exchanged if the size doesn’t fit?

    Answer : [Re] Inquiry for the item from bio****

    Hi there,

    It depends on the outlet availability, we have stores in Katong for east area or Star Vista/Beauty world for west area.

  • Question : Inquiry for the item from 238****May 19, 2019

+View all Notice, FAQ, Q&A >>
Classic Ladies: Clásico Dos Correa Ladies (available in Gold// Black)
Classic Ladies: Clásico Dos Correa Ladies (available in Gold// Black)
Item Q&A
  • Question : Inquiry related delivery from nas****Sep 11, 2019

    hi just to inquire if iorder today do actually can deliver on tomorrow .thanks

    Answer : [Re] Inquiry related delivery from nas****

    Dear customer,

    Our courier delivers 2-4 days on weekdays :). Hope this helps!

Handmade Covered Shoes// Made in Taiwan with High Quality Materials
Handmade Covered Shoes// Made in Taiwan with High Quality Materials
Item Q&A
  • Question : Inquiry for the item from sal****Aug 27, 2019

    Hi this model shoe's cutting is normal or smaller?
    Thanks

    Answer : [Re] Inquiry for the item from sal****

    Dear customer,

    This cutting will be slightly smaller than usual. Thank you!

[ZANETTA Men Sandals]★EXCLUSIVE DEAL★ Spain Products ★ ALL SPAIN DESIGNS ★
[ZANETTA Men Sandals]★EXCLUSIVE DEAL★ Spain Products ★ ALL SPAIN DESIGNS ★
Item Q&A
  • Question : Inquiry related delivery from 238****Aug 23, 2019

    Hi,
    Please advise on when I can expect to receive my order (made on 3rd August)?

    I was informed that I would be receiving it this week by Tuesday (20th August), but it's 23rd August Friday and I have yet to receive my order.

    Thanks

    Answer : [Re] Inquiry related delivery from 238****

    Dear customer,

    I am not sure why there are discrepancy between the courier as we have switched to another courier from the feedback. Nevertheless, is it possible to give us your contact number through hello@zanetta.sg so that we can advise our team to contact you directly.

    Question : [Re] Inquiry related delivery from 238****

    Hi,
    I've been contacted by someone from Zanetta and they will be following up with me for the delivery of my order.
    Thank you

    Answer : [Re] Inquiry related delivery from 238****

    Thank you for informing us :)

  • Question : Inquiry from 238****Aug 08, 2019

  • Question : Inquiry related delivery from csh****Aug 09, 2019

    Please advise what is the shipping company? So long still haven't received

    Answer : [Re] Inquiry related delivery from csh****

    Dear customer,

    Your order is sent out by Airpak courier as our 3rd-party courier. We do apologise for the delay in shipping as we are not in the loop in their delivering process. However, rest assured that we will be checking with them as soon as they are open after the holidays and we will ensure that the delivery will be done at the soonest. Thank you for your patience and I seek your understanding on this.

  • Question : Inquiry for the item from che****Jun 19, 2019

    Hi, I have Flat foot without arc can I wear this ? Is their arc hard ?

    Answer : [Re] Inquiry for the item from che****

    Dear customer,

    Yes, it will be perfect for those who have heel pain or flat feet. It will be best to choose our heels series or the classic series. EVA (rubber) series will be uncomfortable for you.

  • Question : Inquiry for the item from swe****Jan 20, 2019

    May I know will my delivery come before Chinese New Year ?

    Answer : [Re] Inquiry for the item from swe****

    Dear customer,

    Yes, rest assured as our delivery takes a few days only.

+View all Notice, FAQ, Q&A >>
Classic Ladies: Clásico Dos Correa Separar Ladies (available in Black // Brown // Red // Bronze)
Classic Ladies: Clásico Dos Correa Separar Ladies (available in Black // Brown // Red // Bronze)
Item Q&A
  • Question : Inquiry for the item from Zmf****Aug 15, 2019

  • Question : Inquiry for the item from pic****Sep 21, 2018

    If After bought, size not correct can exchange?
    Usual feet size is 23.2cm. What size should I take?

    Answer : [Re] Inquiry for the item from pic****

    Dear Customer,

    If the need to exchange arises
    Kindly send an exchange request on your account at "My Qoo10" , do note if you will be using Qxpress service to return back the item. There will be $6/ above estimated charges for Qxpress shipping services.

    Kindly refer to our size chart

    Thank you.

Eva Ladies: Goma Una Correa Ladies (available in 8 colours)
Eva Ladies: Goma Una Correa Ladies (available in 8 colours)
Item Q&A
  • Question : Inquiry for the item from naz****Aug 10, 2019

    What’s the material made of ? Is the sole rubber or cork?

    Answer : [Re] Inquiry for the item from naz****

    Dear customer,

    The entire shoe is made up or just rubber :). Thank you

  • Question : Inquiry for the item from sho****Jun 10, 2019

    What is Europe 4 equivalent to? Your size chart is different.

    Answer : [Re] Inquiry for the item from sho****

    Dear customer,

    Size 4 is equivalent to a size 35. Hope that clarifies :)

  • Question : Inquiry related delivery from smi****Sep 30, 2018

    I ordered on 20 sept but until today (30th sep), i have yet to receive the item. Can i know how long more do i need to wait?

    Answer : [Re] Inquiry related delivery from smi****

    Dear Customer,

    We will check upon this matter. Apologies

    Question : [Re] Inquiry related delivery from smi****

    I appreciate if you could get back to me soonest. Up to date i have not receive the item but in my order list, the status has turned to delievered

    Answer : [Re] Inquiry related delivery from smi****

    Dear Customer,

    Can we check if you still have your order undelivered? Thank you

    Question : [Re] Inquiry related delivery from smi****

    Yes, i still have not receive the item

    Answer : [Re] Inquiry related delivery from smi****

    Dear Customer,

    As these are all non-registered mail, your order wouldn't have a tracking number. However, please do allow me to check with my courier about your order.

Eva Mens: Goma Dos Correa (available in Olive // Black // White // Navy)
Eva Mens: Goma Dos Correa (available in Olive // Black // White // Navy)
Item Q&A
Eva Ladies: Goma Derecho Correa Ladies (available in Olive // Black // White // Moonrock // Blue)
Eva Ladies: Goma Derecho Correa Ladies (available in Olive // Black // White // Moonrock // Blue)
Item Q&A
  • Question : Inquiry for the item from Lee****Jul 11, 2019

    Hi, I want to purchase size 38.. what number code is it? Thanks.

    Answer : [Re] Inquiry for the item from Lee****

    Dear customer,

    It would be a size 6 :)

  • Question : Inquiry for the item from gin****Sep 30, 2018

Classic Ladies Flats // Multiple designs and colours available
Classic Ladies Flats // Multiple designs and colours available
Item Q&A
  • Question : Inquiry related delivery from shi****Jul 09, 2019

    Hi, I need the items before 16july in singapore, can u make it?

    Answer : [Re] Inquiry related delivery from shi****

    Dear customer,

    There are no guarantees but it is highly likely that our courier will be able to deliver before 16 July once you make a purchase as soon as possible :)

    Question : [Re] Inquiry related delivery from shi****

    Thanks for reply, will order by today.

    Answer : [Re] Inquiry related delivery from shi****

    Dear customer,

    Sure, we look forward to your order :)

  • Question : Inquiry related delivery from wan****Mar 29, 2019

    How to track delivery if order?

    Answer : [Re] Inquiry related delivery from wan****

    Dear customer,

    Our courier are done by normal mail and not tracked mail :). However, our products are from local and it should arrive within two working days :)

  • Question : Inquiry for the item from ang****Mar 15, 2019

    Hi, I would like to buy the Weave sandal. Usual shoe size is 39. Are you able to advice which size I should be getting?

    Answer : [Re] Inquiry for the item from ang****

    Dear customer,

    Do pick size 39 as your purchase :) Hope to see your purchase soon!

  • Question : Inquiry for the item from qss****Feb 19, 2019

    Is Clásico Correa Múltiple Ladies available in colours other than bronze and black? Thanks

    Answer : [Re] Inquiry for the item from qss****

    Hi, there are only two colours as of now :)

  • Question : Inquiry for the item from khi****Sep 26, 2018

    Hi
    Did you arrange my order? Please delivery as soon as possible. Thanks

    Answer : [Re] Inquiry for the item from khi****

    Dear Customer,

    Order has been shipped

Heels Ladies: Clásico Altos Atrás Dos Correa (available in Brown // Black // White)
Heels Ladies: Clásico Altos Atrás Dos Correa (available in Brown // Black // White)
Item Q&A
  • Question : Inquiry for the item from qss****Jun 27, 2019

    Hi, is this style same cutting as the Clásico Altos Atrás design? I wear 36 for the Clásico Altos Atrás design. Thanks

    Answer : [Re] Inquiry for the item from qss****

    Dear customer,

    Yes the style is the same cutting :)

  • Question : Inquiry for the item from fat****Apr 12, 2019

    Hi!

    Do you sell this model without heels? My daughter currently owns the non-heel version of this sandal and would like to buy another pair as its her favourite.

    Regards

    Answer : [Re] Inquiry for the item from fat****

    Dear customer,

    Can i check your daughter's size and we will check the size availability for you :)

    Question : [Re] Inquiry for the item from fat****

    Hi, thanks for your reply!
    My daughter's size is 40. Hope you have stock in white colour!!!
    Regards

    Answer : [Re] Inquiry for the item from fat****

    Dear customer,

    The closest design to this model is attached as a picture for your reference :)

    Question : [Re] Inquiry for the item from fat****

    Hi!
    Yes this is the exact one. Thanks so much! How can I order a size 40?
    Regards

    Answer : [Re] Inquiry for the item from fat****

    Dear customer,

    Would you like to pass us your number so we can advise you the faster method to make a purchase? Thank you!

    Question : [Re] Inquiry for the item from fat****

    Hi!
    Do you have an email that I can private message you?
    Regards

    Answer : [Re] Inquiry for the item from fat****

    Dear Customer,

    Sure! Please do email us at zanettafootwear@gmail.com :)

Eva Ladies Series
Eva Ladies Series
Item Q&A
  • Question : Inquiry for the item from fat****Jun 11, 2019

    Do you have Goma Dos Correa Ladies silver?
    It is in the selection list.

    Answer : [Re] Inquiry for the item from fat****

    Dear customer,

    We do not have actually. Perhaps it is a technical error on Qoo10 side. We apologise for the mixup :)

  • Question : Inquiry for the item from Est****Mar 27, 2019

    Why no size 8 for the sandals?

    Answer : [Re] Inquiry for the item from Est****

    Dear customer,

    You may want to check out this link for Size 7 and U.P.

    https://www.qoo10.sg/item/ZANETTA-EVA-MENS-GOMA-DOS-CORREA-AVAILABLE-IN-OLIVE-BLACK-WHITE-NAVY/625630369?banner_no=1305330

  • Question : Inquiry related delivery from fai****Nov 03, 2018

  • Question : Inquiry for the item from fai****Nov 02, 2018

[ZANETTA Ladies Heels]★EXCLUSIVE DEAL★ Spain Products ★ ALL SPAIN DESIGNS ★
[ZANETTA Ladies Heels]★EXCLUSIVE DEAL★ Spain Products ★ ALL SPAIN DESIGNS ★
Item Q&A
  • Question : Inquiry for the item from kat****May 18, 2019

    Hi Seller,

    I'm interested in purchasing a pair of Clásico Altos Atrás. May I know is the back strap is buckle fasten or velcro?

    Answer : [Re] Inquiry for the item from kat****

    Dear customer,

    It is velcro for the convenience of the users :)

    Question : [Re] Inquiry for the item from kat****

    Thanks so much for the clarification. Exactly what I'm looking for. I'll proceed to place my order.

    Answer : [Re] Inquiry for the item from kat****

    Dear customer,

    We received your order :) We will process it and ship it out soon!

    Question : [Re] Inquiry for the item from kat****

    Pls note that I've another order made yesterday morning. You can send it together. Thanks.

    Answer : [Re] Inquiry for the item from kat****

    Dear customer,

    Thank you for your purchase! As your first order has already been sent out, we will be sending the other pair separately to you instead :). Rest assured that we will send it out promptly.

    Question : [Re] Inquiry for the item from kat****

    Noted with thanks. Looking forward to the delivery of my purchases.

    Answer : [Re] Inquiry for the item from kat****

    Dear customer,

    Thank you for your purchase! We look forward to giving you comfort :)

    Question : [Re] Inquiry for the item from kat****

    I've received my order for the Clásico Altos Atrás. Pls update the system so that I can acknowledge receipt.

    Separately, I've yet to receive my 1st order for the Clásico Atrás Dos. Pls advise. Thanks.

    Answer : [Re] Inquiry for the item from kat****

    Dear customer,

    We have updated the system already. We have sent out your order for Clasico Atras Dos Correa. We seek your patience for this :)

    Question : [Re] Inquiry for the item from kat****

    Thanks seller for the prompt updates. I've acknowledged the received item and shall await for my other order.

    Answer : [Re] Inquiry for the item from kat****

    Dear customer,

    Thank you for your understanding and your purchase.

    Question : [Re] Inquiry for the item from kat****

    I've received my 1st order. Pls update the system so that I can acknowledge receipt.

    Do note that packaging was damaged upon receipt. Thankfully the item is intact.

    Answer : [Re] Inquiry for the item from kat****

    Dear customer,

    We deeply apologise for this less than positive experience from our 3rd party courier. We will feedback to them as we are sure to ship out every item in a perfect condition. Nevertheless, we want to make up for this negative experience. We have generated a code for an additional 15% off at our website at www.zanetta.sg to make up for it.

    Do use code "DISCOUNT" for your next purchase to enjoy 15% off all orders. Thank you for the purchase and we hope to make up for the experience.

    Question : [Re] Inquiry for the item from kat****

    Thanks so much for your prompt & wonderful service. I've acknowledged receipt for the item.

    Answer : [Re] Inquiry for the item from kat****

    Dear customer,

    It's our utmost pleasure to provide you with the top class service. Do leave us a 5 star review if our items and service are up to par with our expectations. Once again, thank you so much for your purchase and support with ZANETTA.

  • Question : Inquiry for the item from sha****May 20, 2019

    Hi seller, my foot length is 23cm so what's size should I order?

    Answer : [Re] Inquiry for the item from sha****

    Dear customer,

    We recommend that you choose a size 36 as our cutting do run slightly bigger than usual :)

    Question : [Re] Inquiry for the item from sha****

    Noted thanks

    Answer : [Re] Inquiry for the item from sha****

    Dear customer,

    Thank you :)

  • Question : Inquiry for the item from ter****May 20, 2019

    Hi seller, for foot length 23.5cm, which size should I get?
    Thank you.

    Answer : [Re] Inquiry for the item from ter****

    Dear customer,

    We do recommend a size 37 :)

  • Question : Inquiry for the item from sal****May 17, 2019

    U still have the atta he'd model in size 38?

    Answer : [Re] Inquiry for the item from sal****

    Dear customer,

    Unfortunately due to high demand, that model is not inn stock and discontinued. Thank you

    Question : [Re] Inquiry for the item from sal****

    OK, u should take out from your list.

    Answer : [Re] Inquiry for the item from sal****

    Dear customer,

    To clarify, only size 38 is out of stock :) Our team will be updating it soon on Qoo10.

  • Question : Inquiry for the item from all****May 08, 2019

    Dear Seller, my mum wears Euro size 39 for Fit Flop brand. Please advise if I should purchase same size for Zanetta or downsize to 38 as I have read reviews that Zanetta's shoe cutting is bigger. Thank you.

    Answer : [Re] Inquiry for the item from all****

    Dear customer,

    Do select a size 39 for it just to be safe :)

    Question : [Re] Inquiry for the item from all****

    Dear Seller, the shoe box is totally soaked with rain water. It is no fault of the delivery personnel in view of Saturday morning thunderstorm. Please at least shrink wrap or provide a plastic carrier for buyer. Thank you.

    Answer : [Re] Inquiry for the item from all****

    Dear customer,

    Thank you for your valuable feedback. We have generated a discount code "DISCOUNT" for 15% off your next order as a goodwill on behalf of our 3rd part courier. We will feedback to them and we will ask our team to improve on this. We apologise for the less than positive experience.

+View all Notice, FAQ, Q&A >>
Classic Ladies: Clásico Atrás Dos Correa Ladies (available in Moonrock)
Classic Ladies: Clásico Atrás Dos Correa Ladies (available in Moonrock)
Item Q&A
  • Question : Inquiry for the item from cri****Dec 24, 2018

    Dear Seller,

    I bought 2 pairs during the 12/12 sale and its now 24/12, I have yet to receive the items.
    1 pair Classic Ladies: Clásico Tres Correa Ladies (available in Bronze// Purple flowers// Grey Flowers)
    Colour:Purple Flowers / Europe Size:40 and
    1 pair Classic Ladies: Clásico Atrás Dos Correa Ladies (available in Moonrock)
    Colour:Moonrock / Europe Size:40 .

    Order date : Dec 12, 2018 Cart no. : 123739713
    Shipping date : Dec 17, 2018 Order no. : 285667446

    Thank you, Hannah (HP 81889876)

    Answer : [Re] Inquiry for the item from cri****

    Dear customer,

    We will reply to your latest enquiry :)

Eva Mens: Goma Una Correa (available in Moonrock // Black // White // Blue)
Eva Mens: Goma Una Correa (available in Moonrock // Black // White // Blue)
Item Q&A