Q&A board

Q & A Lists
Item Question & Answer
[Etude House] Moistfull Collagen Line/ Toner/ Emulsion/ Cream / Essence
[Etude House] Moistfull Collagen Line/ Toner/ Emulsion/ Cream / Essence
Item Q&A
  • Question : Inquiry for the item from RAI****Oct 19, 2019

  • Question : Inquiry for the item from hap****Dec 09, 2018

    Hi. May I check with you the expiry date of the products? Thanks

    Answer : [Re] Inquiry for the item from hap****

    Cosmetics are usually two years old.

[SKINFOOD] BUCKWHEAT LOOSE POWDER/ Samples
[SKINFOOD] BUCKWHEAT LOOSE POWDER/ Samples
Item Q&A
  • Question : Inquiry for the item from sh.****Oct 18, 2019

    Hi, when is the expiry for the buckwheat powder

    Answer : [Re] Inquiry for the item from sh.****

    Hi. The manufacturing date is 2019 June or July. Thank you

    By July 2022 ,Thanks
    (Oct 18, 2019 13:27)

  • Question : Inquiry for the item from 236****Aug 28, 2019

    Hi

    1)When is the expiry date for both loose powders?
    2)Will my face looks simmer after applying the Rice Simmer Powder?
    3) I have fair complexion, I can take #23 Natural beige ?
    Thank you.

    Answer : [Re] Inquiry for the item from 236****

    Hi. The manufacturing date is 2019 June or July. Rice Powder is shimmer powder. I'm not sure of your skin tone, but usually fair skin tone suits 10 or 21 shade.Thank you

  • Question : Inquiry for the item from 240****Jul 19, 2019

    Hi do you have new stocks for the clear and skin beige ?

    Answer : [Re] Inquiry for the item from 240****

    Hi, Yes, We have 3 colors like the options. Thank you

[SON and PARK]  BEAUTY WATER / GEL ★SALE ★
[SON and PARK] BEAUTY WATER / GEL ★SALE ★
Item Q&A
  • Question : Inquiry for the item from 242****Oct 11, 2019

    Hi, what r the expiry dates for both the beauty water and the gel? Thank you :)

    Answer : [Re] Inquiry for the item from 242****

    On Qpost : Hi. Beauty Gel is by 20201207. Beauty Water is by 20220312. Thank you

Innisfree Whitening Pore Line Sleeping Pack/ Synergy Serum/ Cream/ Eye Cream/ Skin
Innisfree Whitening Pore Line Sleeping Pack/ Synergy Serum/ Cream/ Eye Cream/ Skin
Item Q&A
  • Question : Inquiry for the item from 235****Oct 10, 2019

    Dear seller I have purchase the whitening pore cream from you before and this is my second order the packing and name is different now the name become whitening pore cream EX. What's the different with the EX?

    Answer : [Re] Inquiry for the item from 235****

    Hi. The packaging of Innisfree Whitening Pore line has been changed. I'm sorry I don't know the meaning of EX. I guess EX from The EXTRACT. Please, refer to the link. https://www.innisfree.com/kr/ko/ProductView.do?prdSeq=10935 Thank you

  • Question : Inquiry for the item from myh****Feb 27, 2019

    Hi there, do you have any stock now for whitening pore skin toner?

    Answer : [Re] Inquiry for the item from myh****

    Hello, Your order can be confirmed only when your order comes in.

    Question : [Re] Inquiry for the item from myh****

    I'm not asking you to confirm. I'm asking if you have the stock now before I pay?

    Answer : [Re] Inquiry for the item from myh****

    Yes, sir.

  • Question : Inquiry for the item from jac****Jan 09, 2019

    Hi Seller,

    What is d expiry date for the Synery Serum?

    Answer : [Re] Inquiry for the item from jac****

    Usually the expiration date is about two years.

  • Question : othersOct 19, 2018

    Hi seller I had place my order on the 17 Oct do you think I can receive my order by 24 Oct?
    cause I read your review many praise that your delivery fast receive within 5 days.and some said receive in less
    than a week.

    Answer : [Re] others

    The order is being shipped now.

  • Question : Inquiry for the item from rev****Oct 19, 2018

    How many days will it take to receive this product if I order today

    Answer : [Re] Inquiry for the item from rev****

    You can get it within 7 days except weekends.

★THEFACESHOP★INK LASTING FOUNDATION SLIM FIT/GLOW/ Beauty Award Winner!
★THEFACESHOP★INK LASTING FOUNDATION SLIM FIT/GLOW/ Beauty Award Winner!
Item Q&A
  • Question : Inquiry for the item from tri****Oct 10, 2019

    Hi, I have yellow skin, inner oily and outer dry.
    Would like your advice on whether I should choose Glow or Slim Fit range as well as the color code pls?
    Would also like to get the primer. Pls advice on which is suitable for me.
    Thanks

    Answer : [Re] Inquiry for the item from tri****

    Hi. I'm not sure of your skin type. Slim fit is suitable for Oily and Combination skin type. Glow fit is suitable for Dry skin. N Color base is for usually Warm tone skin. P Color base is for Cool tone skin. So, Maybe you skin type is suitable for N Color. Thank you

  • Question : Inquiry for the item from ser****Sep 03, 2019

    Hi Seller,

    When is the product expiry date for Slim Fit N203 Natural Beige?

    Answer : [Re] Inquiry for the item from ser****

    Hi, We don't have this product in stock, so we purchase it directly from The Face Shop. So, we provide the most recent manufactured products. Thank you

  • Question : Inquiry for the item from tri****Jul 31, 2019

    Hi, may I know what’s the expiry for V203 ink foundation please?

    Answer : [Re] Inquiry for the item from tri****

    Hi. We don't have the stock of this product. We'll purchase them from The Face Shop. So, You can get the most recent manufactured product. Thank you

    On Qpost : Hi. I'm sorry that I'm sure of it. Purple color is good for yellow skin color type. Thank you
    (Oct 11, 2019 12:59)

  • Question : Inquiry for the item from nik****Mar 30, 2019

    Hi, like to check what is the manufacturing and expiry dates for V201?

    Answer : [Re] Inquiry for the item from nik****

    It is two years from the date of manufacture

[Nature Republic] Ginseng Royal Silk Skin Care/Premium Line!
[Nature Republic] Ginseng Royal Silk Skin Care/Premium Line!
Item Q&A
  • Question : Inquiry for the item from jem****Oct 09, 2019

    Hi,
    When is the expiry date for the
    watery cream, eye cream n essence?
    The massage applicator come with the eye cream?

    Answer : [Re] Inquiry for the item from jem****

    Hi, We don't have the stock. When you place the order, we'll purchase them directly from Nature Republic. So, you will have the recent manufactured products. Thank you

THE FACE SHOP YEHWADAM HWANSAENGGO PURPLE LINE
THE FACE SHOP YEHWADAM HWANSAENGGO PURPLE LINE
Item Q&A
  • Question : Inquiry from 233****Oct 07, 2019

    Hi,
    Do you sell the BB cushion?

    Answer : [Re] Inquiry from 233****

    Hi. Thank you for your interest. I will upload the BB cushion today. Thank you

    Question : [Re] Inquiry from 233****

    Thanks for your fast response

    Answer : [Re] Inquiry from 233****

    Ok..Thanks

    Question : [Re] Inquiry from 233****

    Hi,
    Just to confirm. The cushion comes with refill right?

    Answer : [Re] Inquiry from 233****

    Hi. Yes. It's right. Thank you

  • Question : Inquiry for the item from Mrs****Sep 27, 2019

  • Question : Inquiry for the item from Mrs****Sep 26, 2019

  • Question : Inquiry for the item from Mrs****Sep 04, 2019

    Hi seller, how many ml is the toner and emulsion?

    Answer : [Re] Inquiry for the item from Mrs****

    Hi. There are the capacity in detail page. toner 160ml and emulsion140ml. Thank you

  • Question : Inquiry for the item from jes****Aug 11, 2019

    hi seller is sample gift box set given when ordered?

    Answer : [Re] Inquiry for the item from jes****

    Hi. Do you mean the Cream gift set? It is available. Thank you

    Question : [Re] Inquiry for the item from jes****

    ok i will buy

    Answer : [Re] Inquiry for the item from jes****

    seller what should i buy to get the box set? is it cream or serum? if i buy the cream only will i get it in box set?

    Question : [Re] Inquiry for the item from jes****

    The gift set is only for the cream. Thank you

    The gift set is only for the cream. Thank you

    (Aug 14, 2019 07:54)

+View all Notice, FAQ, Q&A >>
Innisfree My Perfumed Body Body Lotion 1+1 Event ★No Option price★
Innisfree My Perfumed Body Body Lotion 1+1 Event ★No Option price★
Item Q&A
  • Question : 来自may****会员的商品咨询。Oct 06, 2019

    Is it oliy?

    Answer : [Re] 来自may****会员的商品咨询。

    Hi, I don't know about that because it's a client's taste, but I haven't heard of any complaints that the product is greasy yet. Thank you

  • Question : Inquiry for the item from von****Oct 02, 2019

    Hi, please confirm if this is lotion or cleanser. The heading indicates lotion but the details indicate cleanser.

    Answer : [Re] Inquiry for the item from von****

    Hi. I'm sorry to make you confused. It is Body Lotion as the tiltle. Thank you

    Question : [Re] Inquiry for the item from von****

    Thanks for confirming. I've placed the order on Fri. Pls send out as soon as possible.

    Answer : [Re] Inquiry for the item from von****

    Hi. Thank you for your order. I'll try to send out your order asap. Thank you

[The Face Shop] Yehwadam Toner and Emulsion Set/ 4 kinds/ For a Gift!
[The Face Shop] Yehwadam Toner and Emulsion Set/ 4 kinds/ For a Gift!
Item Q&A
  • Question : Inquiry for the item from Mrs****Oct 03, 2019

    Hi, is the purple set still available?

    Answer : [Re] Inquiry for the item from Mrs****

    Yes,,

    Question : [Re] Inquiry for the item from Mrs****

    Ok thanks. I will place an order

    Answer : [Re] Inquiry for the item from Mrs****

    Thanks

    Question : [Re] Inquiry for the item from Mrs****

    I have placed an order for the purple set. Cart no. 129839981.
    Kindly let me know when it is shipped out. Thanks

    Answer : [Re] Inquiry for the item from Mrs****

    Hello, sir. Hello, sir. Your order will be delivered this week. Thank you.

  • Question : Inquiry for the item from 261****Sep 26, 2019

    what is the expiry date for the purple line set?

    Answer : [Re] Inquiry for the item from 261****

    We don't have the stock. When you place the order, We'll purchase it directly from The Face Shop. So, You can have the lastest product. Thank you

[THE FACE SHOP] Dr. Belmeur Daily Repair Foam Line/Toner/Cream/Moisturizer for Sensitive Skin
[THE FACE SHOP] Dr. Belmeur Daily Repair Foam Line/Toner/Cream/Moisturizer for Sensitive Skin
Item Q&A
  • Question : Inquiry for the item from par****Sep 28, 2019

    Dear seller, after using the samples and like realist moisturizer and I’m buying the same item now. Can I have sample for same range toner please? Thank you

    Answer : [Re] Inquiry for the item from par****

    Hi. I'm sorry for it. We don't have the sample. Thank you

    Question : [Re] Inquiry for the item from par****

    It’s ok thank you.

    Answer : [Re] Inquiry for the item from par****

    It’s ok thank you.

    Question : [Re] Inquiry for the item from par****

    Thank you. Have a nice day!

★SKINFOOD★ ROYAL HONEY PROPOLIS ENRICH ESSENCE - 50ML
★SKINFOOD★ ROYAL HONEY PROPOLIS ENRICH ESSENCE - 50ML
Item Q&A
  • Question : Inquiry for the item from pre****Sep 26, 2019

    hi seller,
    when is the expiry date for Royal Honey Propolis Enrich Essence?

    Answer : [Re] Inquiry for the item from pre****

    Hi. We don't have the stock. When you place the order, We'll purchase it directly from Skinfood. So, You can have the lastest product. Thank you

    Question : [Re] Inquiry for the item from pre****

    Hi Seller, I have just placed order.

    Answer : [Re] Inquiry for the item from pre****

    Ok..Thanks

THE FACE SHOP Chia seed Line Hydrating Water/Emulsion/Toner/Cooling Gel Water/Crean/Essence/Butter
THE FACE SHOP Chia seed Line Hydrating Water/Emulsion/Toner/Cooling Gel Water/Crean/Essence/Butter
Item Q&A
  • Question : Inquiry for the item from sbg****Sep 09, 2019

    Hi, what is the expiry date for chia seed no shine intense cream?

    Answer : [Re] Inquiry for the item from sbg****

    Hi, We don't have this product in stock, so we purchase it directly from The Face Shop. So, we provide the most recent manufactured products. Thank you

  • Question : LIP & EYE REMOVERDec 23, 2017

    Hi, I would like to order 100 bottles of the LIP & EYE REMOVER. Please advise us whether do you have stock? Please let us know the expiry date too. Thanks

    Answer : [Re] LIP & EYE REMOVER

    Hello Customer
    It is possible.
    But it weighs a lot, so it is expensive to ship.
    You can order to purchase.
    And ..Current inventory is a manufactured product in 2017.
    Therefore, the expiration date is the year 2020 and the expiration date after opening is the one year.

★Innisfree★ Perfect 9 Repair Special Set
★Innisfree★ Perfect 9 Repair Special Set
Item Q&A
  • Question : Inquiry for the item from lim****Sep 07, 2019

  • Question : Inquiry for the item from teo****Jul 29, 2019

    Is this set of products under the “EX” version?

    When is the expiry date for all the products?

    Answer : [Re] Inquiry for the item from teo****

    Hi. Yes. It's EX version.It is 20220404. Thank you

  • Question : Inquiry for the item from shi****Mar 13, 2019

  • Question : Inquiry for the item from fel****Dec 09, 2018

    Hi can I know the expiry date. Thanks

    Answer : [Re] Inquiry for the item from fel****

    Cosmetics are usually two years old.

[THE FACE SHOP] CONCEALER DUAL VEIL/LIQUID CONCEALER AND COVER STICK
[THE FACE SHOP] CONCEALER DUAL VEIL/LIQUID CONCEALER AND COVER STICK
Item Q&A
  • Question : Inquiry for the item from dol****Sep 09, 2019

    Do you have current stock now? And what is the product expiry date?

    Answer : [Re] Inquiry for the item from dol****

    Hi, We don't have this product in stock, so we purchase it directly from The Face Shop. So, we provide the most recent manufactured products. Thank you

  • Question : Inquiry for the item from get****Aug 05, 2019

    What is the expiry date for your product N203 Natural Beige Concealer?

    Answer : [Re] Inquiry for the item from get****

    Hello. I don't have the stock. As soon as you place an order, we'll purchase it. So, you can have the most manufactured product. Thank you.

[3W CLINIC] ★1+1+1★ INTENSIVE UV SUNBLOCK CREAM SPF50 PA+++
[3W CLINIC] ★1+1+1★ INTENSIVE UV SUNBLOCK CREAM SPF50 PA+++
Item Q&A
  • Question : Inquiry for the item from jas****Aug 23, 2019

    Expiry date?

    Answer : [Re] Inquiry for the item from jas****

    Hello. It is 2022/07/14. Thank you

    Question : [Re] Inquiry for the item from jas****

    Thank you

    Answer : [Re] Inquiry for the item from jas****

    Thanks.

  • Question : Inquiry for the item from lye****Jul 27, 2019

    Expiry date of product?

    Answer : [Re] Inquiry for the item from lye****

    Hi. It's 20220701. Thank you

★TheFaceShop★Collagen Ampoule Lipstick
★TheFaceShop★Collagen Ampoule Lipstick
Item Q&A
★Etude House★ Play 101 Stick Contour Duo New item/ Small Face Make Up!
★Etude House★ Play 101 Stick Contour Duo New item/ Small Face Make Up!
Item Q&A
  • Question : Inquiry for the item from mis****Aug 26, 2019

    Order no. 302389592

    I choose wrong option.
    can you help send two intense?

    Answer : [Re] Inquiry for the item from mis****

    Hello. Thank you for your order. Okay, I'll send the Intense type. Thank you

    Question : [Re] Inquiry for the item from mis****

    thank you!

    Answer : [Re] Inquiry for the item from mis****

    Have a good day!!

    Question : [Re] Inquiry for the item from mis****

    bout when order will send?

    Answer : [Re] Inquiry for the item from mis****

    Hi, It will be sent out to Qxpress tomorrow in the morning. Thank you

    Question : [Re] Inquiry for the item from mis****

    ok thanks!

    Answer : [Re] Inquiry for the item from mis****

    Thanks

INNISFREE Ato Soothing Sun Stick - 20 g
INNISFREE Ato Soothing Sun Stick - 20 g
Item Q&A
  • Question : Inquiry for the item from see****Aug 26, 2019

    Hi, may I know what is the expiry date. Thanks!

    Answer : [Re] Inquiry for the item from see****

    Hi, It is 2022/05/30. Thank you

[IOPE] BIO ESSENCE FACIAL MASK 5PCS
[IOPE] BIO ESSENCE FACIAL MASK 5PCS
Item Q&A
  • Question : Inquiry for the item from 211****Aug 25, 2019

    Is there available stocks for this mask?

    Answer : [Re] Inquiry for the item from 211****

    Hello. It is available item. Thank you

    Question : [Re] Inquiry for the item from 211****

    Great! I've just placed order. Thank you.

    Answer : [Re] Inquiry for the item from 211****

    Thank you for your order. It will be sent out to Qxpress this thursday. Thank you

[ETUDE HOUSE] Big Sale!!★ BLOSSOM PICNIC EDITION★ HYDRA BASE
[ETUDE HOUSE] Big Sale!!★ BLOSSOM PICNIC EDITION★ HYDRA BASE
Item Q&A
  • Question : Inquiry for the item from mis****Aug 26, 2019

    when is expiry date?
    you have stock for 3?

    Answer : [Re] Inquiry for the item from mis****

    Hello. Yes, We have the stock. It is 2022/01/21. Thank you

[Etude House] Sunblock Collection!! Sunprise/UV Double Cut /Soonjung Sunscreen Line
[Etude House] Sunblock Collection!! Sunprise/UV Double Cut /Soonjung Sunscreen Line
Item Q&A
  • Question : Inquiry for the item from hui****Aug 20, 2019

    Hi. When is expiry date for leports waterproof?

    Answer : [Re] Inquiry for the item from hui****

    Hi, We don't have the stock. As soon as a customer makes a purchase, we can provide Most Latest Manufactured Products because we buy it in the Etude House store directly. Thank you

  • Question : Inquiry for the item from zoe****Aug 07, 2019

    hi seller,

    Is the sunscreen authenticity from etude house?

    what is the expiry date for sunprise mild airy finish?

    Thanks.

    Answer : [Re] Inquiry for the item from zoe****

    Hello. We don't have the stock. As soon as you place an order, we'll purchase it from Etude House. So, you can have the most manufactured product. Thank you.

  • Question : Inquiry for the item from che****Aug 01, 2019

    Do you have Smooth Transparent Water Sunstick {20g}?
    (See The Attached)

    ** Please advice.

    Thank you.

    Answer : [Re] Inquiry for the item from che****

    Hi. It is UV Double Cut Clear Sun Stick. Thank you

    It is available. Plz, check it as the name. Thank you
    (Aug 02, 2019 08:37)

    Question : [Re] Inquiry for the item from che****

    Thank you for clarifying.

    Answer : [Re] Inquiry for the item from che****

    Have a Good Day!

Launching Limited Set/ YEHWADAM TONE UP SUN CREAM GIFT SET
Launching Limited Set/ YEHWADAM TONE UP SUN CREAM GIFT SET
Item Q&A
  • Question : Inquiry for the item from 233****Aug 15, 2019

    Hi,

    Is the the wrinkle care sun cream (new product)?

    Answer : [Re] Inquiry for the item from 233****

    Hello your new product is correct
    Thank you

    Question : [Re] Inquiry for the item from 233****

    Thanks. Will place order since it is the new wrinkle care sun cream, not the old version tone up cream

    Answer : [Re] Inquiry for the item from 233****

    I'm sorry for it. It's not old and only been six months since this product came out. Thank you

    Question : [Re] Inquiry for the item from 233****

    Sorry. A bit confuse. Just to confirm that the product wrinkle tone up sun cream right? Worry that I get the wro g product. See attached picture. Thanks

    Answer : [Re] Inquiry for the item from 233****

    It is a different product. Please, refer to the link. Thank you. https://www.qoo10.sg/GMKT.INC/Goods/Goods.aspx?goodscode=663304476

[THE FACE SHOP] QUICK HAIR PUFF / Waterproof Powder Type/Natural Hair /Long Lasting
[THE FACE SHOP] QUICK HAIR PUFF / Waterproof Powder Type/Natural Hair /Long Lasting
Item Q&A
  • Question : Inquiry for the item from sim****Aug 11, 2019

    Hi
    Can I leave the color overnight or do I have to wash my hair before bedtime ?
    Will the color harm the scalp ?

    Answer : [Re] Inquiry for the item from sim****

    Hello. It dosen't mention that washing hair is necessary at night. But if you have sensitive or hair loss scalp, you might as well wash your hair and sleep. Thank you

    Hello. It dosen't mention that washing hair is necessary at night. But if you have sensitive or hair loss scalp, you might as well wash your hair and sleep. Thank you

    (Aug 14, 2019 07:54)

  • Question : Inquiry for the item from elc****Aug 02, 2019

    I dye my hair to a lighter shade of brown. Which colour will blend best? Natural brown or dark brown? Thanks.

    Answer : [Re] Inquiry for the item from elc****

    Hello. Normally, dyed hair looks like a natural brown color, but it's different from person to person, so I don't know exactly. Thank you

[TONYMOLY] CRYSTAL LACE BLUSHER/ HIGHLIGHTER/SHADING
[TONYMOLY] CRYSTAL LACE BLUSHER/ HIGHLIGHTER/SHADING
Item Q&A
  • Question : Inquiry for the item from mem****Aug 04, 2019

    seller daisy coral no stocks?

    Answer : [Re] Inquiry for the item from mem****

    Hello, Yes, It is out of stock. Thank you

    Question : [Re] Inquiry for the item from mem****

    Will replenish

    Answer : [Re] Inquiry for the item from mem****

    Hi. I'm sorry that I don't know Tonymoly will be re-produced. Thank you

[THE FACE SHOP] CONCEALER DUAL VEIL ★1+1★ Event Sale
[THE FACE SHOP] CONCEALER DUAL VEIL ★1+1★ Event Sale
Item Q&A
  • Question : Inquiry for the item from ell****Jul 31, 2019

    Hi seller, can I know what is the manufacturing date or expiry date of the item?

    Answer : [Re] Inquiry for the item from ell****

    Hello. The expire date of V201 color is 2021/12/12. We'll purchase the other colors from The Face Shop. So, You can get the most recent manufactured product. Thank you

    Question : [Re] Inquiry for the item from ell****

    Hi seller, thank you for your quick reply. I’m actually looking at V107, so is the expiry also in yr 2021? Pls advise as I would like to place my order as soon. Thanks

    Answer : [Re] Inquiry for the item from ell****

    Hi. Don't worry about it. We don't deal with old stock. We'll purchase recent manufactured product. Thank you

    Question : [Re] Inquiry for the item from ell****

    As I encountered getting expired stock from other seller that’s why I’m very concern about the datecode. Thanks for your assurance, I can place my order soon.

    Answer : [Re] Inquiry for the item from ell****

    That's what happened to you. I asked the expire date of V107 to The Face Shop. It is 2021/09/25. Thank you