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Customer Review

  • review
    rate: 100Samsung SHP DP-738 Digital Door Lock

    Ordered on 14/07/2019 and seller contacted me via WhatsApp on 15/07/2019 to fix installation date. After a date is fixed, goods were sent out immediately and package received on 17/07/2019. On 18/07/2019, seller was nice enough to follow up if item had been received. Installation happened on 20/07/2019 and it took around 1.5 to 2 hrs as there was quite a bit of drilling and alignment work, etc. After it's fixed, seller explained about the basic functions, i.e. setting & how to use the lock with combination and fingerprints. Be prepared to clean the house after it's completed. Seller is responsive and reliable, satisfied with purchase. Item is said to be originally from Korea for export market. Seller will provide direct warranty for 1st year. Overall good experience. 2 thumbs up!

    Jul 20, 2019
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  • review
    rate: 100Good product; great service & fast response by seller Alan

    Ordered on 2/5 Received text on 3/5 from seller Alan said had to wait 1 wk for shipmt, Finally installed on 18/5 as installer and my schedule couldn't match. Although long wait but seller Alan gave great service, and fast response.

    May 18, 2019
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  • review
    rate: 100Super fast installation within the

    Super fast service, ordered at night and installer Mr Huang messaged and and confirmed installation the next day upon order. My existing door left behind a hole that was was touched up by a separately by another contact at $30, which was done decently. Unlike the previous model the new model DP738 doesn’t support RFID and sticker tag but can unlock via iPhone/Android app thru Bluetooth, this may be a problem for older folks who don’t have a smartphone and don’t know how to position the fingerprint properly and got locked out after 5 tries.

    Dec 27, 2018
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