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  • review
    rate: 25Handle and cover can’t be fixed

    The delivery was fast but the handle and wok cover can’t be fixed. As from the pic, there’s a large gap for the handle even after fixing it and the wok cover is even worse, the screw can’t even really fit. After I claimed a refund via Qoo, the seller told me they can’t give me a refund but will exchange to another wok which is $10 cheaper to me. They told me to cancel the refund claim and email them instead for the exchange. I was promised that the new wok will be sent to me last Sat (May 5) but till today I still haven’t received the new wok. The admin told me that the courier had collected the new wok last Fri. I emailed the admin, she told me the courier will contact me on Tues or Wed for the delivery. The messaged me that he’ll come today (May 10) to deliver the wok but till now 8.45pm, still no sign of the courier. I’m not sure if the seller is trying to play tactic or they have a really irresponsible courier. If by tomorrow still haven’t received my new wok, I’ll lodge a complain to Qoo. Has never come across such case in my few years with Qoo. Will update the status. Don’t buy from the seller at the moment as you just receive something that can’t work and won’t even get a refund or exchange

    May 10, 2018
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