rate: 25Unacceptable Delivery & Cake Quality
It was a horrible experience and ruin our whole birthday celebration!
1) I ordered the cake in advance and arrange the slot under 11-3pm. However, I only get the cake at 5 pm. I checked with the management at 2.30 pm and was being informed that the cake is ON THE WAY to deliver. However, it was not arrive until I chased them again and get to inform at 4.30 pm that the delivery guy JUST COLLECT the cake from warehouse some while ago and in the midst to deliver. Meaning by 2.30 pm when I check and no action was taken. End up I only received the cake at 5.10 pm..How worst is it. The time can really makes a person go JB and buy a cake and come back and even earlier than 5 pm!
2) When the cake arrive, it was so HARD & DIFFICULT TO CUT and even taste like DURIAN instead of French Vanilla as per my order. After check with them and they told me have to thaw 10-20 min before consume. It is not convincing since the delivery time itself already consume more than the time for the cake to thaw as per advised. Then how come by the time we received and cut the cake, it was so hard till 2 person needed to cut & manage the cake!
May 19, 2018