rate: 50Fast delivery, but defective luggage
Very fast delivery, this is a plus point.
Bought this luggage 3 weeks ago for my December trip. Visual checking upon receipt of delivery no problem. Recently packing my stuff and the top handle broken straight away when I carried it. My stuff is around 16kg together with the 28” luggage. Seller refuse to replace the defective luggage even though it’s manufacturing defect and asking me to bring the defective luggage to their warehouse for repair.
To minimize the hassle, instead of bringing the bulky luggage to their warehouse to repair the handle, I suggested to seller that I go and collect the spare part from their warehouse and I will fix the top handle on my own. I have yet receive any reply from seller.
Dec 18, 2018