rate: 50Excellent services, product & delivery need improvement
After placing the order, Mega called me up the next day to arrange for the fridge delivery. Delivery was punctual, smooth and swift. However after the delivery guys left, i discovered some minor scratches on one side of the fridge as well as some other factory cosmetic defect on the glass tray. Called up Mega right away and i was advised to send over the pictures and the matter was escalated to the manager.
On the following day, I received a call from Mitsubishi sales manager and he personally sent over a brand new glass tray for replacement and assessed the scratches. Kudos to Mega & Mitsubishi for the fast response to the matter and excellent service recovery, which were beyond my expectation. Thumbs up for that. 👍🏻👍🏻👍🏻
The fridge was surprisingly quiet. Very simple and practical design fridge with lots of space. However, for the plastic parts, eggs holder, ice box, tray, etc do look flimsy and thin, quite disappointed for reputable brand like Mitsubishi. And for disposal of old fridge, I was charged $20 for disposal of my old normal top freezer fridge instead of $10 as stated on the Mega's notice.Sep 08, 2017