rate: 100Delivery is fast item is good as per seen in showroom
Seller's good point is that they have a nice showroom in Ark@Gambas to view the quality before buying. Service by Emily is good in person. Fayne is also good and fast in response. The reason I bought this chair is because my new house theme is a bit towards Nordic Minimalist and the seller have matching table for it. The metal chair gives a metal presence, sleek and semi industrial feel. Most importantly it is strong as the joint of the chairs are properly welded with a cross bar underneath to hold the 4 legs. But seems buying at their showroom is much cheaper, not sure if it includes delivery or there is other hidden cost. I choose to buy from Qoo10 because of the coupons and Qpoints I have to offset.
The first delivery which came the very next day after purchase was a nightmare as the chairs and table frame were scratched, paint popping and rusty parts. I didn't manage to take a photo of the scratched, rusty and pop paint of the legs and underneath but I took a photo which is my last picture about the rusty joint. The seller and delivery guys is willing to do an exchange and the one to one exchange came 3-4 working days after. The chairs that was replace is perfect and as per what I have seen in their showroom. However the replaced table frame is brought over but not the legs, so I'm awaiting for the table legs to be replaced.
Thumbs up for the; 1) prompt Service 2) responsive in email replies. 3) excellent delivery service attitude and making the effort to make me a happy customer. Will reccomend highly!Feb 14, 2018