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Customer Review

  • review

    Bought machine for parents whose old washing machine broke down. When I rang to try and arrange for a possible earlier delivery, the sales rep claimed this model 1077 was discontinued, and said they would send me the 1075 model instead. She then tried to tell me the only difference between the two models was just the color - even though I pointed out the difference in number of settings and water consumption rate. Her response was to offer to cancel and refund the order. I ended up ringing the main number and confirmed that they indeed don't have stock on hand, and will be expecting this model to arrive only after 2months. Unfortunately we didn't have an alternative and could only get a delivery slot for Thursday (4 days after placing order) due to Hari Raya public holiday. Delivery man was nice enough to ring and inform ahead of time before coming, but then didn't even know that we'd paid for the disposal, even though it was written on the payment order. To summarize: definitely the cheapest price you can find, but customer support and service is sorely lacking. To seller: please de-list items that you don't have stock of, to prevent disappointment for customers who order and then get told they are getting a "lesser" model. And please ensure your staff don't try to say things like item is discontinued or its the same model when it is clearly not.

    Jun 06, 2019
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  • review
    rate: 100Fast delivery

    Old washer breakdown. Due to vesak day, long weekend, only can process order on Tue. But lucky the staff help to arrange early delivery. Did a search n find out this seller give best price, on top of that, thru Qoo10, $50 coupon as VIP member. Remember to get and apply 3% shop coupon too. So far no comment about machine yet. Will update 1 week later.

    May 23, 2019
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Shipping rate:Free 5 Sold rate: 3.0
Power grade Parisilk rate: 90Live Square
1,352 Items on sale53,286 Fellow




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