rate: 25VERY DISAPPOINTED WITH THIS DISHONEST AND IRRESPONSIBLE SELLER!
i purchased 3 bags which cost $6.50+6.90+6.90 = $20.30 and is entitled to free shipping above $15. together with my other orders, i am entitled to cart discount too. however, upon receiving my order, only 1 bag ($6.50) is delivered. i sent an enquiry to seller and the seller cancel and refund the other 2 bags and charge me shipping for $4.90. and by doing this, my cart discount got cancelled as well. the bag only cost 6.50 and the seller is charging me 4.90 for shipping. thats absurd. i tried to reason out with seller but seller keep insisting that free shipping is for 3 of the same bags. i even screenshot to show seller that i wasnt charged shipping for my order and also the item page that shows "free shipping over $15". seller repeatedly refuse to acknowledge the fact and give excuse that there is no profit and they paid a high shipping fee.
How is seller's profit, customer's concern? it's seller choice when they put the product up for sale. i paid for the 3 bags, it is seller's fault when they did not shipped out the other 2 bags. why should i be penalised and pay for the high shipping fee? it seems to me that seller is trying to earn from shipping and did not shipped my other 2 bags on purpose. i am utterly disgusted by such irresponsible and dishonest seller. hope my review will help warn other buyers. buy at your own risk! i have also attached screenshot of our conversation. GPGT!Nov 21, 2018